Effective Date: 03-05-2024
Stethzcope Technologies Private Limited ("Stethzcope," "we," "us," or "our") is committed to safeguarding the privacy of our valued users ("you" or "your"). This Privacy Policy outlines how we collect, utilize, disclose, and secure your information in connection with your use of our mobile application (the "App") for booking doctor appointments and online consultations.
Information we collect
To provide a seamless and secure experience on the Stethzcope App, we collect various types of information categorized as follows:
- Account Information: Essential details are collected during account creation to establish your identity and facilitate appointment management. This includes your first and last name, phone number, email address, date of birth, and gender.
- Device Information: We collect certain device information with your permission to ensure optimal App functionality and features like finding nearby doctors. This typically includes device type, operating system, and location (GPS). You can manage location access through your device settings.
- Permissions: The App requests permission to access specific features on your device. Camera access allows for video consultations with doctors, while microphone access facilitates communication during these consultations. Location access (GPS) helps you find nearby doctors and streamline the appointment booking process. You can manage these permissions through your device settings and choose to grant them only when needed.
- Health Data: Stethzcope prioritizes patient privacy and does not directly collect health-related information during online consultations. However, you may choose to share this information directly with the doctor you consult. It's recommended to review the doctor's independent privacy practices to understand how they handle your sensitive health data.
- Notification Data: We value clear communication and may send you in-app notifications and push notifications related to appointment booking, reminders, and other App functionalities. You can control these notifications within the App settings.
Use of Your Information
The information we collect serves essential purposes that directly benefit your Stethzcope experience:
- Account Management: Your account information is crucial for creating and managing your profile, allowing you to easily access appointment history and manage future bookings.
- Appointment Booking: We utilize your information to facilitate both online and offline doctor appointment bookings. This ensures efficient appointment scheduling and communication with healthcare providers.
- Functional Features: Camera and microphone access enable vital functionalities like video consultations, allowing for a more comprehensive doctor-patient interaction. Location data, when permitted, helps you find nearby doctors, saving you time and effort.
- Communication: Stethzcope may send important information about your appointments and the App through emails and notifications. This keeps you informed and ensures a smooth user experience.
- App Improvement: We may use anonymized data to analyze usage patterns and improve the App's functionality and user experience. This allows us to continuously enhance Stethzcope to better serve your needs.
- Customer Support: Your information helps us identify you and address your inquiries more effectively when you contact customer support.
Sharing Your Information
Stethzcope is committed to information privacy and will only share your data with third parties in limited circumstances:
- Doctors: During online consultations, your health data might be shared with the doctor you consult. and it's crucial to understand the doctor's independent privacy practices regarding your health information.
- Service Providers: We may collaborate with vetted third-party service providers to assist with specific App operations. These providers have strict contractual obligations to maintain the confidentiality of your information. They only have access to the information necessary to perform their designated services.
- Legal Requirements: We may be required to disclose your information under certain circumstances, such as complying with a legal subpoena or court order.
Data Security
Stethzcope prioritizes data security and implements industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure. While we strive to use commercially reasonable safeguards, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your information, which may vary depending on your location. These rights may include:
- Access to Information: You have the right to request a copy of the information we hold about you.
- Information Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
- Data Deletion: In some cases, you may have the right to request that we delete your information.
- Withdrawal of Consent: You may have the right to withdraw your consent for certain data processing activities.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us at:
grievance@stethzcope.com
